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 Webinar Series - Overview of Quality Improvement Tools

Overview of Quality Improvement Tools
This series of modules developed by the Quality Improvement Core provide a detailed overview of quality improvement tools including key definitions and examples.

5 Whys
This 5-minute module introduces the 5 Whys tool, which is a tool to conduct a root cause analysis.  By the end of this module, learners will be able to:

  • Define root cause and why it is important
  • Define the 5 Whys tool and explain how it is used
  • Describe an example of how to use the 5 Whys.

Brainwriting
This 6-minute module introduces the brainwriting tool.  By the end of this module, learners will be able to:

  • Define brainwriting and why we use it
  • Discuss brainwriting instructions (6-3-5 method)
  • Discuss examples of alternative brainwriting methods:
    • Gallery brainwriting
    • Index Card Method

Fishbone Diagram
This 7-minute module introduces fishbone diagram, which is a tool to conduct a root cause analysis.  By the end of this module, learners will be able to:

  • Define root cause and why it is important
  • Define the fishbone diagram and explain how it is used
  • Describe an example of how to use a fishbone diagram

Plan-Do-Study-Act Cycles
This 6-minute module introduces the Plan-Do-Study-Act Cycle.  By the end of this module, learners will be able to:

  • Define the Plan-Do-Study-Act Cycle, including why and how to use it
  • Define and discuss the key components of the Plan-Do-Study-Act Cycle
  • Discuss scaling down your change ideas using the "drop-two" principle,
  • Share tips on testing multiple change ideas in parallel using Plan-Do-Study-Act Cycles for quick & efficient assessment

Prioritization
This 11-minute module introduces the concept of prioritization, including two prioritization tools.  By the end of this module, learners will be able to:

  • Define prioritization, including why and when to use it
  • Define and discuss two tools of prioritization; impact matrix and prioritization matrix
  • Define the key components of each of these tools
  • Share tips and examples of when and how to utilize each of these prioritization tools

Project Charter
This 8-minute module introduces the project charter.  By the end of this module, learners will be able to:

  • Define a project charter
  • List the benefits of using a project charter
  • Define key components of a project charter
  • Identify ways to successfully create a project charter
 

The National MCH Workforce Development Center is funded by a cooperative agreement (#UE7MC26282) with the Health Resources and Services Administration Maternal and Child Health Bureau.