New PCPCC Center! A Focus on Consumer Involvement and Leadership

Christine Bechtel
Vice President of the National Partnership for Women & Families 





Dr. Warwick Charlton

Chief Medical Officer, Medfusion  



Julie J. Martin

Communications Manager, The John D. Stoeckle Center for Primary Care Innovation 





The primary objective of the newly established Patient Centered Primary Care Collaborative’s (PCPCC) Center for Consumer Engagement (CCE) is to ensure the medical home model is truly patient-centered. The CCE will accomplish this by facilitating consumer involvement and leadership in the design and evaluation of the Patient Centered Medical Home (PCMH), strengthening the consumer voice in the PCPCC, and developing a set of "Best Practices" for consumer engagement in PCMH. The CCE partners with consumer groups in their existing efforts. 

The following are the initial goals and related activities to be addressed via the CCE:

Task 1: 

  • Identify and make recommendations on ways to ensure a strong consumer voice in the PCPCC, including ensuring coordination across existing centers and with the Board of Directors. Communicate recommendations to PCPCC Board and Center leadership.
  • Develop a set of “Best Practices” for consumer engagement in PCMH demonstrations and pilots by surveying existing PCMH pilots regarding how they are currently engaging consumers in the design, ongoing practice and evaluation of current PCMH initiatives, at both the patient level and the systems level.  

Several key resources are available via the CCE, including the recently published consumer guide; a Participatory Engagement Framework; and more! 

The CCE is co-chaired by Christine Bechtel who is the Vice President of the National Partnership for Women & Families, a non-profit consumer advocacy organization based in Washington DC.; Julie J. Martin, Communications Manager, The John D. Stoeckle Center for Primary Care Innovation in Boston; and Dr. Warwick Charlton, who is the Chief Medical Officer for Medfusion, the nation's leading provider of patient-to-provider communication solutions, based in North Carolina.  

To register to receive email notifications of the CCE monthly call schedule, agendas, and other information, visit here. The CCE conference calls occur on the last Friday of the every month at Noon (EDT).